Mobile Telephone Network (MTN) Nigeria one of Africa’s largest provider of communications services has given clarity on the news regarding dispute with banks and their customers’ inability to purchase airtime using banking channels.
Disclosing this in a statement signed by the company’s Secretary, Uto Ukpangh, MTN stated that:
“The sale of airtime through our banking channel partners was temporarily suspended by the banks on April 2, 2021 due to a dispute over the reduction in cost of sales associated with the channel.
“However, services were restored on Sunday, April 4, 2021 with customers’ ability to access all services following the intervention by our regulators).
“We have also reverted to the initial commission structure, while we engage with the banks fo agree on a pricing basis that will result in the reduction in the costs and align with best international practices.
“The impact of the disruption was minimal on our operations as we were able to successfully activate alternative channels to enable our customers purchase airtime and stay connected.
“We regard the banks and other financial institutions as valued stakeholders in our business channels and we will continue to work towards a mutually beneficial business relationship.
“MTN Nigeria’s intention has always been geared towards business optimization to the benefit of our customers, shareholders and indeed the country.
“As a result, the good of our customers influence every decision we take, We will continue to live our values that ‘everyone deserves the benefits of a modern connected life.”
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