* As Consulate Renovates and Expands Consular Pavilion in Lagos
The US Consul General Claire Pierangelo has said that the Consulate is working hard to reschedule the visa applicants that were affected by the pandemic.
She said the renovation and expansion of the new consular pavilion in Lagos is one of the essential step taken by the Consulate to achieve this goal.
Speaking at the ribbon-cutting ceremony, Friday, the Consul General Claire Pierangelo, said the expansion and renovation of the consular will provide a new safe space for visa applicants to socially distance while waiting for their appointment.
“For most Nigerians and U.S. citizens in Nigeria, their main interaction with the U.S. Consulate is through our consular section. The consular customer experience is something we continuously improve on. This new pavilion is an example of that effort. From the pavilion to the interview, we want our customers to have a positive experience,” Consul General Pierangelo said.
Commenting on the development, Consular Chief Liliane Hudspeth said the expansion and renovation is aimed at keeping Nigerians, U.S. citizens and the Consulate staff safe during the pandemic while at the consular section.
“We have put in place safety measures that not only protect our visa applicants but also consular staff who serve those applicants,” Consular Chief Hudspeth said.